Choosing a lender: ask who they used and what it felt like

Word of mouth still matters when you pick a lender. If a friend, an agent or a neighbor has a lender they trust, ask what the process felt like from first call to closing, including what happened when something went wrong.

A referral is a good starting point, and the Consumer Financial Protection Bureau recommends requesting Loan Estimates from different lenders before you decide.

Google reviews can tell you a lot too, and we invite buyers in Katy and Cypress to read ours and then call with questions. Kimberli is glad to walk through any Loan Estimate you have in hand. When you compare, ask each lender who your contact will be from start to finish and how they handle questions that come up late in the process. Those answers often tell you more than a brochure, and they help you decide whom you are comfortable calling at a stressful moment.

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